Frequently Asked Questions
What is the Augustinians' Whistleblower Hotline?
The Augustinians’ Whistleblower Hotline is an independent and confidential service available to receive information relating to improper conduct, unlawful or unethical behaviour and supports the Augustinians’ values and Code of Conduct.
What can be reported?
Why are the Augustinians introducing the service?
The Augustinians believes that all employees and other stakeholders should be able to assist in ensuring the Augustinians maintains its status as an ethical business. The Augustinians is adopting best practice in this aspect of corporate governance and will be compliant with international and Australian corporate governance standards.
How do I make a report?
The Augustinians has engaged an independent consultant to manage the receipt, recording and reporting of serious misconduct. Stopline is an independent, confidential and impartial conduit for information that enables the reporting of corrupt or improper conduct. Stopline has people experienced in handling sensitive information from stakeholders.
Who is Stopline?
Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au
Do I have to give my name?
No. Your call to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Disclosure Officer at the Augustinians. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date.
If I make a complaint regarding suspected misconduct, how will I be protected?
The Augustinians is committed to the protection of genuine Whistleblowers against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. The Augustinians has appointed Stopline to enhance confidentiality and anonymity within the Augustinians with respect to Whistleblower procedures.
How does Stopline work?
Stopline enables employees, contractors and stakeholders to report in good faith, suspected misconduct via telephone, email, internet, facsimile or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Disclosure Officer at the Augustinians. The program then necessitates procedural requirements dealing with and finalising the outcome of the disclosure.
Who and what is the nominated officer?
A person within the Augustinians is responsible for ensuring that all serious complaints are handled appropriately. The nominated officer is responsible for the Augustinians’ role in managing disclosures and being the contact point for both Stopline and the Augustinians.
When should I contact Stopline?
At what time can I contact Stopline?
You can telephone the Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week. A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST). Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, facsimile or mail.
As an employee, how do I know that somebody won't just make some false claim to settle a personal grudge?
Will I be kept informed about the result of making a report?
If I make a report will I be liable anyway?
Where else can I obtain information about the hotline and related services?
Full details are available on the Augustinians’ intranet site.